Support

Here is how to get help with Macherre. If you do not see your issue below, email us at [email protected] and we will do our best to respond promptly.

App crashes, login, or downloads

For problems installing or opening the app, signing in, or crashes, email [email protected] with your device model, OS version, and what you were doing when the issue happened. Screenshots help.

Product or ingredient data

Ingredient lists and product details sometimes change on packaging before we refresh our database. If a product is missing, outdated, or incorrect, tell us the product name, brand, and ideally a photo of the ingredients panel. We use submissions to improve accuracy for everyone.

Privacy and your data

For questions about what we collect and how we use it, read our Privacy Policy. For a specific request (for example access or deletion where applicable), contact [email protected].

Business or press

For partnerships, press, or other business inquiries, use [email protected] with a clear subject line.